Customer-oriented quality

Good quality means students' and working lifes satisfaction in the issues and methods of the teaching and learning processes. For partners, quality means satisfaction in the education and other services provided by the KTUAS, including practical training, project-based theses and larger projects in the public sector and enterprises in the region.

Quality also means satisfied staff, continuous learning and operational culture that promotes innovations.

At the KTUAS quality is customer-oriented: the goal is to meet the needs of the students, working life and financiers.

National quality assurance

 

The quality assurance system is based on a principle of the PDCA cycle, which includes the phases of planning, doing, checking and acting. The PDCA cycle is connected in management and supporting as well as core processes. The ultimate goal is to achieve the goals mentioned in the Strategy 2012.
Quality assurance maintains and supports the activities and operations at the KTUAS by producing evaluation and monitoring data and clarifying quality systems. Quality assurance enables achieving common goals and maintaining and developing quality. Quality assurance is also systematic development. The Finnish Higher Education Evaluation Council (FINHEEC) audits the quality assurance systems of all Finnish universities as a part of the national higher education quality assurance.

Kemi-Tornio UAS passed the FINHEEC audit year 2010 and got the audit certificate. The Audit Report has been relased by FINHEEC. The audit is repeated every six years.

Quality policy

Good quality means students and employers are satisfied with the content and implementation of
our education, and regional entrepreneurs and others are satisfied with the effectiveness of our operations. A quality operation also means a healthy staff, continuous learning and an operating culture that promotes innovativeness.

Quality assurance from students' point of view is described on the edu.tokem.fi-site.